Vessel IT Maintenance & Network Build — Integrated Services
From onboard IT equipment maintenance to ship network build and system commissioning — we manage the entire lifecycle of servers, PCs, networks, and security systems on board to guarantee stable operation 24 hours a day, 365 days a year.
Vessel IT Maintenance & Integrated Management
One-stop IT management from prevention to after-care
Preventive Inspection
Regular system checks, security patch management, and performance monitoring prevent faults before they occur.
Fault Response
A 24/7 helpdesk, remote support, and emergency visits resolve problems quickly and accurately.
IT Asset Management
Hardware and software inventory, license optimization, and regular reports support systematic asset management.
Ship Network Build & Consulting
Security-by-design architecture and reliable deployment
Network Design
We analyze the vessel's complex structure and RF interference to design wired/wireless networks and security architecture, including network separation for critical systems.
Infrastructure Build
High-quality equipment installation, cabling, and vessel Wi-Fi (wireless mesh) configuration and testing for reliable ship internet throughout the vessel.
Technical Consulting
Advice reflecting the latest technology trends — legacy replacement, system expansion, and network separation.
System Commissioning
We install the vessel's core IT systems optimized for onboard conditions and configure and test them to work seamlessly with other equipment.
Satellite Communication
VSAT, FBB, IRIDIUM, STARLINK, LTE
Emergency Communication
CITADEL, emergency communication equipment
Video Surveillance
Marine CCTV, NVR
Network Management
NMS, RMM, firewall
Scope of Integrated IT Maintenance
We act as our clients' own vessel IT team, not just a maintenance vendor — the same system is in place on 200+ vessels today.
| Vessel Email | E-Mail Sharing S/W supply · licensing · Outlook operation/support · data backup |
|---|---|
| Antivirus & Security | Integrated endpoint antivirus · shore management server · automatic distribution |
| Network & Firewall | OT/IT separation · firewall policy · network fault support · new device integration (DAQ, etc.) |
| PCs & Peripherals | Servers · PCs · monitors · printers · NAS · UPS maintenance |
| Satellite Communication | First-line fault response for FBB · IRIDIUM · VSAT · installation/commissioning |
| Onboard Service | Regular onboard inspections · urgent visits at port calls · overseas travel support |
| Newbuild & Takeover | Onboard OT/IT network build and integration · PC and peripheral installation |
| Equipment & Ship Supply | Vessel IT equipment and ship supplies (registered ship supplier) |
Service Process
- 01
Intake & Requirements Analysis
A dedicated engineer analyzes your current environment and business goals and sets clear objectives.
- 02
Solution Design & Proposal
We review technical feasibility and submit a detailed proposal and quotation with proven, stable solutions.
- 03
Implementation & Project Management
We build to plan with regular progress updates and risk management to keep schedule and quality.
- 04
Verification & Stabilization
Final performance tests and user training ensure a complete handover, with close monitoring during stabilization.
- 05
Ongoing Support & Partnership
Regular maintenance, detailed reports, and continuous improvement proposals make us a long-term partner.
A partnership beyond the contract
When shipping companies introduce new IT devices, the hardest part is integration with existing systems and security settings. Ocean Connect approaches these tasks as part of your team — firewall policy changes, network integration with existing terminals, and more.
Step-by-step Guides
When an engineer cannot board, we produce tailored guides with screenshots from installation to configuration so non-IT crew can follow along.
Broad Equipment Coverage
Installation and troubleshooting guides for networks, firewalls, servers, and a wide range of software.
Linked Remote Support
When a guide is not enough, remote support lets an engineer see the situation in real time and resolve it.
Service History Management
Every support and maintenance case is recorded in a dedicated management system and built into a database.
- Faster, More Accurate ResponseAccumulated data and past resolutions let us respond faster when similar issues recur.
- Transparent Regular ReportsMonthly or annual reports per vessel with fault status, root causes, time spent, and preventive recommendations.
- Efficient IT Asset OperationReports give clients a clear view of IT asset status for better investment and operating plans.
Service Coverage
Rapid response at major Korean ports
From our Busan head office, engineers quickly board vessels at major Korean ports, minimizing delay risk with fast initial action in emergencies.
- Busan
- Ulsan
- Masan
- Gwangyang
- Yeosu
- Mokpo
- Gunsan
- Boryeong
- Seosan
- Pyeongtaek
- Incheon
- Pohang
- Donghae
- Samcheok
HQSupported ports
A global service network
Wherever your vessel calls, we support it through remote access, tailored installation guides, and overseas visits when needed — 151 newbuild visits at overseas shipyards to date.
On-site Work
Scenes from onboard work on managed vessels: inspections, satellite commissioning, repairs, and newbuild/takeover setups.
