Remote Management & Monitoring

RMM Remote Management — OCEAN-SUPPORT™

Securely manage onboard systems from shore with our own OCEAN-SUPPORT™ platform.

RMM Remote Management — OCEAN-SUPPORT™

OCEAN-SUPPORT™ is the Maritime Remote Access and Support Platform developed in-house by Ocean Connect. It resolves a wide range of vessel IT issues remotely, without an engineer visit — and with our in-house PE USB, even PCs that cannot boot can be recovered remotely.

01
Optimized for Low-bandwidth Satellite Links

Fast, stable, uninterrupted connections even over the constrained communication links at sea.

02
Strong Security with 2FA

Two-factor authentication protects access to vessel PCs and key servers, keeping data strictly secure.

03
Cost & Time Savings

Instant ship-to-shore connection maximizes maintenance efficiency.

04
Remote Recovery of Unbootable PCs (PE USB)

Even when Windows will not boot, starting the vessel PC from our in-house PE USB connects it to OCEAN-SUPPORT™ automatically, so engineers can diagnose, back up data, and restore the system remotely from shore.

14,369 remote support cases · 93.5% immediate remote resolution (May 2019 – Jun 2026)

Screens

Remote desktop console — operate the vessel PC from shore
Remote desktop console — operate the vessel PC from shore
Remote terminal — command-line access to the vessel PC for diagnosis and fixes
Remote terminal — command-line access to the vessel PC for diagnosis and fixes